Terms of service

Terms of Service

Last Updated: 07 September, 2025

Who We Are

XLR8 Labs (Pty) Ltd (“we,” “us,” or “our”) operates the website https://xlr8-labs.com (the “Site”). This document outlines the terms and conditions governing your use of our Site.

Acceptance of Terms

By accessing and using our Site, you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time, and continued use of the Site after such changes will constitute acceptance of the updated terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

  • Cookie: A small data file generated by a website and stored by your browser, used for analytics, preferences, and login details.
  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to XLR8 Labs (Pty) Ltd, which is responsible for your information under these Terms.
  • Country: Refers to the country where XLR8 Labs (Pty) Ltd is registered and operates, namely South Africa.
  • Device: Any internet-connected device such as a phone, tablet, or computer that can access the Site.
  • Service: The services provided by XLR8 Labs (Pty) Ltd through this Site.
  • Third-Party Service: Advertisers, partners, and service providers who may supply content, services, or promotions.
  • Website: The Site operated by XLR8 Labs (Pty) Ltd, accessible at https://xlr8-labs.com.
  • You: Any person or entity using the Site.

User Responsibilities

You agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.
  • Maintain the confidentiality of your account credentials and accept responsibility for all activities under your account.
  • Notify us immediately of any unauthorized use of your account or breach of security.

Restrictions

You agree not to, and will not permit others to:

  • License, sell, rent, lease, distribute, or otherwise exploit the Site commercially.
  • Reverse-engineer, disassemble, or attempt to derive the source code of any part of the Site.
  • Remove, alter, or obscure any proprietary notices from the Site.

Information We Collect

We may collect personal information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support

Types of Information Collected:

  • Personal Identification: Name, email address, mailing address, phone number.
  • Payment Information: Processed securely via third-party payment providers.
  • Non-Personal Data: Browser type, IP address, device type, pages visited, time spent on the Site.

Return and Refund Policy

Please refer to our Refund & Return Policy for details on returns, refunds, and exchanges.

Limitation of Liability

To the fullest extent permitted by law, XLR8 Labs (Pty) Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site or products purchased through it.

Indemnification

You agree to indemnify and hold harmless XLR8 Labs (Pty) Ltd, its affiliates, partners, and employees from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

Suggestions and Feedback

Any feedback, comments, or suggestions (“Suggestions”) you provide to us shall remain the sole property of XLR8 Labs (Pty) Ltd. We are free to use, copy, modify, and publish Suggestions without obligation to compensate you.

Consent

By using our Site, registering an account, or making a purchase, you consent to these Terms of Service.

Links to Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external websites. Your interactions with such websites are governed by their own terms and policies.

Cookies

Our Site uses cookies to improve functionality and user experience. Disabling cookies may limit certain features of the Site.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of the new Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

📧 Email: info@xlr8-labs.com
💻 Contact Form: xlr8-labs.com/pages/support