Shipping policy

XLR8 Labs (Pty) Ltd – Shipping Policy

Last Updated: 07 September, 2025

Thank you for shopping with XLR8 Labs (Pty) Ltd. This Shipping Policy outlines our processing times, delivery methods, costs, and other important information to ensure a transparent and reliable experience.

Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days after payment is confirmed.
  • Cut-Off Times: Orders placed after 2:00 PM (local time) will be processed on the next business day.
  • Order Verification: We may contact you to verify details before shipment. Delays in response may affect processing times.

Shipping Methods and Timeframes

We partner with trusted couriers to deliver your orders safely and on time. Estimated delivery times are:

  • Domestic Shipping (South Africa): 2–5 business days
  • Regional Shipping (Neighbouring Countries): 5–10 business days
  • International Shipping: 7–21 business days (depending on destination and customs clearance)

Note: Delivery times are estimates and may vary due to courier delays, customs inspections, or other unforeseen circumstances.

Shipping Costs

  • Domestic Shipping: Flat rate or calculated at checkout.
  • International Shipping: Rates are calculated based on destination, weight, and courier services selected at checkout.
  • Free Shipping: May be offered during promotions or on qualifying orders (details will be specified on our Site).

Tracking Your Order

  • Once your order ships, you’ll receive a shipping confirmation email with tracking details.
  • You can track your shipment through the courier’s website or via your XLR8 Labs account dashboard.

Customs, Duties, and Taxes

  • International Orders: Customers are responsible for any customs duties, import taxes, or other charges imposed by their destination country.
  • Delays Due to Customs: XLR8 Labs (Pty) Ltd is not responsible for delays caused by customs clearance processes.

Delivery Issues

  • Lost or Stolen Packages: If your tracking information shows “delivered” but you did not receive your package, please contact the courier directly. XLR8 Labs is not liable for packages lost or stolen after confirmed delivery.
  • Incorrect Address: Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrectly provided addresses.
  • Delayed Deliveries: While we work with reliable carriers, delays may occur due to weather, strikes, or other circumstances beyond our control.

Pre-Orders and Backorders

  • Pre-Orders: Estimated shipping dates will be provided at checkout.
  • Backorders: If an item is out of stock, we’ll notify you with options to wait, exchange, or request a refund.

Contact Information

For questions regarding shipping, please contact us:

📧 Email: info@xlr8-labs.com
💻 Contact Form: xlr8-labs.com/pages/support